Collaboration

 

E1. Track Keynote: Implementing Large Scale Intranets

Tuesday, December, 2: 1:30 p.m. - 2:30 p.m.

Delivering a great customer experience depends on employees having the tools, information, and motivation to provide it. This means ensuring employees are engaged, collaborative, and also having a rewarding experience. In this session Ernst & Young and Marriott International share their strategies and experiences building large-scale intranets that create engaging digital experiences for employees.

Moderator:
, Principal Consultant Digital Workplace & Community Manager, Step Two
Speakers:
, Director - Global Knowledge Platforms, EY Knowledge, EY
Social with a strategy: how EY uses Yammer to drive its global business agenda
, Sr. Director & Editor-in-Chief on Marriott Global Source, Marriott International, Inc
How Marriott International Delivers Great Customer Experiences: The Secret Power of a Content Driven Global Extranet
, President & CEO, Rivet Logic
How Marriott International Delivers Great Customer Experiences: The Secret Power of a Content Driven Global Extranet
 

E2. Enterprise Social - Is it Living up to its Promise?

Tuesday, December, 2: 2:40 p.m. - 3:50 p.m.

Hmm… lots riding on how you define “it” and “its Promise”, but it is an interesting question to the uninitiated because of the wide range of opinion. There are plenty of examples of organizations that are convinced they have reaped huge benefits from incorporating an enterprise social platform, bought or built. But there are also many who are not so sure. There is also a split decision among investors. In this session two analysts will attempt to clarify what is going on.

Moderator:
, Founder and CEO, Miller Systems
Speakers:
, Partner & Principal Analyst, Digital Clarity Group
Social, Now? What Will (Finally) Change the World of Work?
, Senior Analyst, Social Business, 451 Research
Social Business: Social is a layer, not a channel
 

E3. Digital Workplace Strategies for Knowledge Sharing

Tuesday, December, 2: 4:00 p.m. - 5:00 p.m.

It has been seven years since David Weinberger shared his insights about “digital disorder” in Everything is Miscellaneous. He championed user control of information, methods of discovery, organization and application. The value of information is enhanced when the user is driving how they will find it, where they will seek it and for what it will be used. This session will further the notion that internal, narrowly bounded intranets do not meet Weinberger’s standard of information management to meet user needs. On the other hand, role-based applications, when modeled for specific user needs can deliver high value, when monitored and governed to adapt to changing business needs. Our two speakers will offer their perspectives on how an initiative involving content management technologies must first be human need-based in its focus.

Moderator:
, Principal, LWM Technology Services
Speakers:
, Managing Principal, OutsideView Market Strategy
The Digital Workplace and the Intranet of Everywhere
, AVP,Head of Knowledge and Innovation Practices, MassMutual Financial Services
Proactive Knowledge Management – Driving Content to Point of Need
, VP, Search & Findability Solutions, Earley Information Science
Proactive Knowledge Management – Driving Content to Point of Need
 

E5. How to Build Successful Online Communities

Wednesday, December, 3: 9:40 a.m. - 10:40 a.m.

Leadership trumps technology for building successful and engaging communities of practice; in an online environment this presents special challenges. Without leadership, sustaining a community will wither and fade. However, as good leaders move to new assignments, retire, or depart, sustainability is even more difficult. Our speakers offer guidance on community building, communities that create beneficial impacts and online communities that are successfully sustained over time in spite of shifts in leadership. They will also provide insight on what can be realistically expected of a community when it exists via online participation and depends on active member engagement.

Moderator:
, Principal, LWM Technology Services
Speakers:
, CEO and Managing Partner, Leader Networks
Building the Business Case for Online Community
, Principal and Co-Founder, The Community Roundtable
The Next Generation Workplace: Building Community to Increase Employee Engagement and Collaboration
 

E4. Ways to Increase Reach and Collaboration

Wednesday, December, 3: 8:30 a.m. - 9:30 a.m.

Sveta Kouznetsova: 8:30 – 9:00, Accessible Content: Quality Captioning and Transcription as Universal Design
To attract a wider audience, you need to make your aural information - audio, video, events - accessible via quality captioning and transcription. It is not necessarily for those with hearing difficulties. It also helps foreign language speakers, remedial readers, individuals with learning disabilities, those in noisy or quiet environments, and many more. Just being able to hear is not enough. Businesses would also benefit from captioning as it improves user experience and SEO of their aural information and attracts more loyal customers. Sveta will dispel common myths about deaf and hard of hearing people, share personal experiences, and discuss case studies of good quality captioning that goes beyond universal access and can be enjoyed by anyone and anywhere regardless of hearing abilities. Come and check the presentation signed by the deaf speaker, voiced by interpreters, and open captioned in real time. Let’s think outside of the ears! 

Donald DePalma: 9:00 – 9:30, Can't Read, Won't Buy: Why Language Matters on Global Websites
If you read English natively, you have enjoyed the best of the web since its creation. Content in this language has dominated the medium for nearly two decades while companies have catered to English-speaking markets and the enormous spending they generate. However, many corporations realize that billions of people don’t read English at all or well enough to make buying decisions, so they’re increasing the amount of information that they offer in other languages. As they reach out to global prospects, the big question is: If they localize their websites, will more buyers come? If they translate product literature, will they sell more? How much will localization help them grow? Common Sense Advisory surveyed consumers in 10 non-English-speaking countries to test the hypothesis that companies can increase their sales by localizing their products and websites. In this presentation, Dr. DePalma summarizes the results of this 2014 survey, analyzes the linguistic preferences of consumers, and discusses the impact on their online behavior.

Moderator:
, Vice President Client Services, Digital Clarity Group
Speakers:
, User Experience & Accessibility Specialist, Freelancer/Consultant
Accessible Content: Quality Captioning and Transcription as Universal Design
, Chief Research Officer, Common Sense Advisory, Inc.
Can't Read, Won't Buy: Why Language Matters on Global Websites
 

T7. Multilingual Challenges - Current and Future

Wednesday, December, 3: 11:40 a.m. - 12:40 p.m.

Managing multilingual content is challenging and will remain so as computing and content platforms proliferate and become more immersive. In this session, Professor and Content Manager Mohammed Altayar reports on the results and lessons learned building a bilingual web portal. Then Terena Bell takes a look at how mobile, social, and the “internet of social things” are changing content processes and provides advice on how to incorporate the new requirements into your strategy.

Moderator:
, Vice President Client Services, Digital Clarity Group
Speakers:
, Assistant Professor - Content Manager, Al Imam Mohammad Ibn Saud Islamic University (IMSIU)
Factors Affecting the Development and Management of Bilingual Digital Content on Web Portals
, Partner & Principal Analyst, Digital Clarity Group
Speaking the Language of the Customer in the New Era of Experience Management