E1. Track Keynote: Implementing Large Scale Intranets
Tuesday, December, 2: 1:30 p.m. - 2:30 p.m.
Delivering a great customer experience depends on employees having the tools, information, and motivation to provide it. This means ensuring employees are engaged, collaborative, and also having a rewarding experience. In this session Ernst & Young and Marriott International share their strategies and experiences building large-scale intranets that create engaging digital experiences for employees.
Moderator:Rebecca Rodgers, Principal Consultant & Forum Community Manager, Step Two
Speakers:Greg Nemeth, Director - Global Knowledge Platforms, EY Knowledge, EYSocial with a strategy: how EY uses Yammer to drive its global business agendaEric Scholz, Sr. Director & Editor-in-Chief on Marriott Global Source, Marriott International, IncHow Marriott International Delivers Great Customer Experiences: The Secret Power of a Content Driven Global ExtranetMike Vertal, President & CEO, Rivet LogicHow Marriott International Delivers Great Customer Experiences: The Secret Power of a Content Driven Global Extranet
E2. Enterprise Social - Is it Living up to its Promise?
Tuesday, December, 2: 2:40 p.m. - 3:50 p.m.
Hmm… lots riding on how you define “it” and “its Promise”, but it is an interesting question to the uninitiated because of the wide range of opinion. There are plenty of examples of organizations that are convinced they have reaped huge benefits from incorporating an enterprise social platform, bought or built. But there are also many who are not so sure. There is also a split decision among investors. In this session two analysts will attempt to clarify what is going on.
Speakers:Tim Walters, Partner & Principal Analyst, Digital Clarity GroupSocial, Now? What Will (Finally) Change the World of Work?Matt Mullen, Senior Analyst, Social Business, 451 ResearchSocial Business: Social is a layer, not a channel
E3. Digital Workplace Strategies for Knowledge Sharing
Tuesday, December, 2: 4:00 p.m. - 5:00 p.m.
It has been seven years since David Weinberger shared his insights about “digital disorder” in Everything is Miscellaneous. He championed user control of information, methods of discovery, organization and application. The value of information is enhanced when the user is driving how they will find it, where they will seek it and for what it will be used. This session will further the notion that internal, narrowly bounded intranets do not meet Weinberger’s standard of information management to meet user needs. On the other hand, role-based applications, when modeled for specific user needs can deliver high value, when monitored and governed to adapt to changing business needs. Our two speakers will offer their perspectives on how an initiative involving content management technologies must first be human need-based in its focus.
Speakers:Diane Berry, Managing Principal, OutsideView Market StrategyThe Digital Workplace and the Intranet of EverywhereGopika Kannan, AVP,Head of Knowledge and Innovation Practices, MassMutual Financial ServicesProactive Knowledge Management – Driving Content to Point of NeedGary Kahn, VP, Search & Findability Solutions, Earley Information ScienceProactive Knowledge Management – Driving Content to Point of Need