As Principal Analyst, Jill leads voice of the customer research engagements for DCG's VOCalis research service. She has over 15 years of experience designing information services which companies and institutions use to make critical decisions. Jill has been a trusted advisor to enterprises ranging from Fortune 100 companies to government agencies, and combines product management, research, data analysis, and writing skills with the ability to empathize with customer challenges and provide first-class customer service. Prior to DCG, Jill has worked as an analyst for supply side and buy side companies, in industries as varied as technology research, insurance, and publishing. This included a decade with IDC's EMEA division, covering European telecommunications, where she started the company's research program covering Eastern Europe telcos, and later directed research programs on a variety of enterprise and consumer communications services.