Connect with Jimmy Chou

Jimmy Chou


Picture of Jimmy ChouAs a Principal with SingleStone, Jimmy is responsible for leading the firm's strategic direction and solution development in addition to overseeing the core consulting team.  He also leads SingleStone's financial services and insurance vertical and actively engages in sales and new business ventures.  SingleStone specializes in customer experience solutions spanning strategy, culture, process, and technology. SingleStone provides a full complement of expertise to design and implement customer experiences through the full customer lifecycle and across all channels. The firm's CX strategy consulting is grounded in real-world implementation experience, a pragmatic ingredient that promotes more effective and sustainable outcomes. 

Jimmy is an experienced advisor and consulting leader focused on customer experience strategy, digital strategy, and content solutions.  He believes we are still in the early days of understanding what's possible in the customer experience management solutions space. The signal to noise level is low with 1000+ marketing technology vendors. With a proven track record of developing and implementing pragmatic customer experience strategies for Fortune 500 companies, Jimmy is clearly passionate about the intersection of content, marketing, and technology. 

Gilbane Conference 2014