Digital Experience Conference 2019 Presentations

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Monday, April 29, 2019

Welcome & Opening Keynote: Algorithms in, Humans out?
Keynote - How Companies are Partnering with Conversational Machines
A101: CDP or Multi-Channel Hub? A Martech Journey
A102: Alphabet Soup: CAT, CMS, TMS, PIM, & the APIs That Connect Them
Keynote Lunch - The Future is Conversational, Omnichannel, and in the Cloud
A103: Expert Perspectives: SAP
A104: Visualize—Then Optimize—Your DX Stack
Tony Byrne - A104_Byrne.pdf
A105: Is Block-Based Editing the Future of Web Content Management Systems?
A106: Creating Connected Experiences
B101: Transforming Your Digital Ecosystem Successfully: Why & How It Is Possible
B102: Designing Workstreams to Support Business Processes
Groenwoldt & Cuomo - B102_Groenwoldt.pptx
Keynote Lunch - The Future is Conversational, Omnichannel, and in the Cloud
B103: Breaking Down the Regs: DX at the ATF
B104: Designing Personalized Experiences
Eagan & Trippe - B104_Eagan.pptx
B105: Social Sweat! Flex Your Social Enterprise Muscles!
B106: Delivering Digital Excellence With Global Compliance & Integrity
Kristina Podnar - B106_Podnar.pdf

Tuesday, April 30, 2019

Morning Keynote: Digital Transformation: Driving CX Excellence
Keynote - Breaking barriers with an integrated software suite
A201: Case Study in Integration of Open Source With Proprietary Technologies for AGBU, a Global Not-For-Profit
Joseph Bachana - A201_Bachana.pdf
A202: There’s No AI Without IA (Information Architecture)
Seth Earley - A202_Earley.pdf
Keynote Lunch - The Intelligent Contact Center
A203: Speed: The Currency of the Experience Era
A204: Moving to a New Home Once It Gets Messy
Michel Biezunski - A204_Biezunski.pdf
A205: AI/Deep Learning: What It Can Do For You, What to Look Out For
David Tenenbaum - A205_Tenenbaum.pdf
B201: Building the Modern Digital Membership Organization
Jay Brodsky - B201_Brodsky.pptx
B202: Engaging Ecommerce Content Search—Challenges & Opportunities
Devnani & Althuru - B202_Devnani.pdf
Keynote Lunch - The Intelligent Contact Center
B203: Expert Perspectives: Shufflrr
AlexAnndra Ontra - B203_Ontra.pptx
AlexAnndra Ontra - B203_Ontra(1).pptx
B204: Exploring & Making Decisions About Content at Scale
B205: Making the Business Case for Voice and Chatbot Experiences
Erin Abler - B205_Abler.pdf

Wednesday, May 1, 2019

The Right Way to Select Digital Experience Technology [CANCELLED]
Understanding (And Building) Your Organization’s Core Narrative
Debra Lavoy - 0900_Lavoy.pptx
Leveraging Best Practices & Technology Leadership in Digital Transformation to Shape & Enrich Digital Experiences Locally
Planning for CRM Success
Creating Customer Personas & Journey Maps
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