April 29 - 30, 2019 | Washington, DC
Renaissance Washington, DC Hotel
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The Leading Digital Experience Conference

All modern organizations must provide customers, employees, and partners with compelling and connected digital experiences to increase growth, improve customer satisfaction, maintain competitiveness, and support digital transformation initiatives and new business models. Providing an engaging digital experience requires creating and managing high quality content, measuring and analyzing customer interactions, building consistent user interfaces appropriate for multiple tasks across digital channels, and integrating with e-commerce and other Martech and enterprise systems.

All this has to be accomplished as consumer expectation and regulation of personal data use evolves, brands and platforms re-examine their relationships, new technologies disrupt what used to be considered good enough or even best practices, and expertise and resources remain scarce. Join our community of digital experience leaders and practitioners from technology, marketing, and business disciplines to ensure you are up-to-date on what's working for your peers (or not), and learn what newer technologies are ready for prime time (or not).

The Digital Experience Conference is also co-located with three additional inspiring and thought provoking conferences: Smart Customer Service, CRM Evolution, and SpeechTEK. Each of these events provides an additional opportunity for “All Access” pass holders to learn more about the technologies and tools available to create great customer experiences

You can expect to leave the Digital Experience Conference with new friends and business allies and actionable advice and strategies for moving your business forward. Please join us in Washington, DC this April for this career- and organization-changing opportunity.

Find your tribe & learn from them

The Digital Experience conference is a new conference specifically designed to bring together those responsible for top level digital and customer experiences. Meet with and learn from the community of digital experience experts and practitioners from all types of organizations. No matter what your industry, or specific area of need or interest, you’ll find what you need at the Digital Experience Conference in Washington, DC.

1000+ attendees

Connect with like-minded professionals to learn about technologies and business strategies. Use this opportunity to network with your peers and learn from their successes and failures.

50+ speakers

The Digital Experience Conference attracts the best and the brightest that the industry has to offer. Hear from the leading analysts and brands in the world, innovative startups, and leading practitioners and executives from all types of unique organizations

30+ solutions

The top technologies and solutions for all of your customer experience needs are on display in our Customer Solutions Expo. Take this opportunity to be dazzled by new tech, where you can efficiently compare and contrast solutions in this unique, one-of-a-kind environment.

Who Should Attend

The Digital Experience Conference was created for anybody involved in strategy, investment, implementation, or management of digital experiences for customers, employees, or partners. Our attendees include:

  • Technologists
  • Marketers
  • Technology Analysts
  • Business managers
  • Content managers
  • Agencies and integrators
  • Anyone involved in, or planning major digital initiatives

Tracks & Special Events

CRM Evolution 2019

Find out how to create great customer engagements and generate high returns on CRM investments. Here’s where you’ll learn how to improve customer satisfaction and loyalty and be prepared for the customer trends that are reshaping the marketplace.

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Smart Customer Service Conference 2019

Find out how to create an organization and corporate culture that is obsessed with service. Here’s where you’ll learn to manage and plan a customer-centric service environment and leverage the shift to an increasingly automated world.

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SpeechTek Conference 2019

Find out how to choose the right speech tools for your business needs and plan and manage successful speech deployments. Here’s where you’ll learn the business advantages that speech technologies and AI can provide for your organization.

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Customer Solutions Expo 2019

This technology showcase features the leading sales, marketing, customer service, and speech technology solutions. It's the perfect opportunity to meet with C-level executives, industry pioneers, and tech experts who can explain the latest products and solutions available to your organization.

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